Booking & Cancellations

Full payment is required to reserve your spot. A booking is confirmed only upon receipt of payment.

Cancellations by Participants:

Private Art Classes:

• More than 24 hours before the private art class: Full refund or option to reschedule (if space allows).
• No-shows or cancellations within 24 hours: No refund nor reschedule.

Group Classes and workshops:

• More than 7 days before the group workshop/course: Full refund or option to reschedule (if applicable).
• Less than 7 days before a group workshop or course: no refund. You may reschedule or receive a gift certificate valid for 2 months from the date of notice. The participant is solely responsible for arranging the rescheduled session within the validity period or redeeming the gift certificate before its expiration date.
• No-shows or cancellations within 24 hours before the group workshop/course: No refund nor reschedule.

Cancellations must be submitted in Norwegian, English, or Russian.

Rescheduling:

• Private classes may be rescheduled once per booking with at least 24 hours’ notice.

Cancellations by Instructor:

• In rare cases (e.g., emergency, sickness), the class may be rescheduled or refunded in full.
• To maintain a positive and respectful atmosphere for everyone, the instructor reserves the right to end a participant’s attendance in rare cases of inappropriate or disruptive behavior. In such cases, the remaining classes will not be refunded.

Refund Method:

Refunds will be issued to the original payment method within 1-3 business days.

Participation & Conduct

• Please arrive on time. If you are late, the class will not be extended or repeated, and no compensation will be provided for missed time.

• Respectful and supportive behavior is expected from all participants. All students are expected to treat the instructor and fellow participants with kindness and respect.

• No video-recording or of the class without permission.

Intellectual Property.

All materials, content, and instruction provided during classes are for personal use only and may not be copied, distributed, or used for commercial purposes without prior written permission. (Including exercises, techniques, videos).

Non-Transferable Bookings

Bookings are personal and cannot be transferred to another person without prior approval.

Individual Booking Requirement

For administrative and safety reasons, each participant must complete their own booking. Bookings made on behalf of others are not allowed. Gift certificates are available for those wishing to purchase a booking as a gift.

Studio Policy

Please note that extra guests are not allowed during art classes and workshops unless arranged and confirmed in advance.

Scheduling Responsibility

Participants are responsible for managing and scheduling their own sessions. Reminder notifications will not be sent.

Changes to Schedule or Program

The instructor reserves the right to make minor changes to class content, structure, or schedule when necessary. 

Right to Refuse or Terminate Service

Respectful and appropriate communication is required in all interactions with the instructor, including but not limited to in-person classes, email, messages. The art studio owner reserves the right to refuse or discontinue services if a respectful and constructive working environment/communication cannot be maintained (including parents/guardians).

Additional Terms for Children’s Art Classes

Booking & Cancellations

Full payment is required to reserve your spot. A booking is confirmed only upon receipt of payment.

• More than 24 hours before the private art class: Full refund or option to reschedule (if space allows).
• No-shows or cancellations within 24 hours: No refund nor reschedule.

Drop-off and Pick-up

Children must be dropped off and picked up on time.
The instructor is not responsible for supervision before or after the scheduled class time. Late pick-up may result in additional fees or refusal of future bookings.

Behavior Expectations

Children are expected to behave in a respectful and cooperative manner.

If a child’s behavior is consistently disruptive, the instructor reserves the right to:

• remove the child from the session, and/or
• discontinue further participation.

In such cases, no refund or credit will be provided.

Parental Involvement

Parents/guardians are not permitted to remain in the classroom unless explicitly agreed in advance. Any communication regarding the class must be respectful and directed through appropriate channels.

In accordance with building rules, only one parent may remain in the waiting area while the child attends the art class (if applicable).

Health & Safety

Parents/guardians must inform the instructor in advance of any relevant medical conditions, allergies, or special needs that may affect participation. The instructor reserves the right to refuse participation if adequate support cannot be provided.

Illness Policy

Children who show signs of illness (including but not limited to fever, persistent coughing, sneezing, runny nose, or other contagious symptoms) must not attend the class.

The instructor reserves the right to refuse entry if they appear unwell.

In such cases:

• no refund or rescheduling will be provided, and
• standard cancellation terms apply.

This policy is in place to protect the health of all participants and the instructor.

Photo & Media

Photos or videos may occasionally be taken during classes for promotional purposes, including images of artwork. If consent is not given, the child’s face will not be included.

Gift Card Terms and Conditions

The gift card is issued to the person named on the card and may be used only for that person’s participation or purchases. It cannot be divided between several people or used to pay for friends, family members, or other participants.

The gift card may be used for:

• Joining group art classes or courses
• Booking private one-to-one art classes
• Joining drop-in art sessions
• Purchasing original artworks directly from Aleksandra Strokina Art Studio

The named gift card holder may purchase an artwork as a gift for another person.

– All classes and art sessions must be booked in advance and are subject to availability. The studio’s standard booking, cancellation, rescheduling, and no-show policies also apply when a gift card is used.

• The gift card cannot be exchanged for cash.

Acceptance of Terms

By booking an art class, course or a workshop, the participant confirms that they have read and agree to these Terms & Conditions.